Understand Your Bill
This guide will help you understand everything listed on your commercial bill. If you have any further questions, don’t hesitate to contact us directly at www.hargray.com or call 1-888-904-5275.
Your bill will consist of at least two pages: the summary page and the breakdown page.
- The summary page (page 1) gives you a brief overview of what charges are already paid, what charges are currently owed, and the deadline for payment.
- The breakdown page (page 2 and more) digs further into your individual services. You will see a detailed account of charges associated with your current Hargray services. These services may include phone, internet/data, cable, and managed services usage.
Our guide breaks down each section of the bill into red and blue labeled boxes. If you want a simple overview of your charges, focus on the summary page and red boxes. If you want to dig into the specifics of a certain service, reference the breakdown page and blue boxes.
If your bill includes additional service charges, you may have more pages that detail those charges.
Summary Page (Page 1)
The summary page reviews the current charges you owe and when the payment is due. The simplest way to read your bill is to focus on this page.
Let's read more about each box. For the most simplified view of total payment owed and the deadline for payments, see Box E: Overview of Outstanding Payments and Deadlines.
Box A: Account Information
Box A lists your current account information, including your company name, account number, and the date the bill was issued.
Use this box to confirm that the bill refers to your company. The account number and bill date are also useful for communication with customer service.
Box B: Current Payment Status
This box summarizes your bill from the last pay period and your current bill for this pay period.
Let’s break down each element. The first three lines all refer to your bill from the last pay period.
- The Previous Balance lists how much you were charged last month.
- The Payments and Adjustments reflect how much you paid over that period. It will also show if there were any adjustments made (ex. credits) for that pay period.
- The Balance Forward displays any payment that may still be owed from a previous bill.
If you did not pay your previous bill fully, your Balance Forward will be above $0. Those charges will carry over to your current bill. In this example, Ann's Surf Shop owed $638 from the last billing period (Previous Balance), but only paid $300 (Payments & Adjustments). Therefore, she still owes $338 (Balance Forward) from the last pay period.
The next four lines refer to your bill from the current pay period.
- Monthly Service Charges totals all the monthly subscriptions that you purchased.
- Additional Service Charges reflects any extra one-time charges made during the month (ex. late payment fees, directory assistance, long-distance charges, etc.)
- Caring Coins Contribution shows any donation to Hargray's nonprofit Caring Coins. Customers donate by agreeing to round up their bill to the nearest dollar and donate the leftover change to the organization.
- Taxes and Fees display any taxes and additional fees associated with your purchase this month.
The final two lines combine the amount owed from your last pay period and the current pay period.
- Current Charges Due By reflects the amount due for this pay period only and the date that the payment is due.
- Total Due is the entire amount due to the company from this pay period and previous outstanding payments.
They display the total amount that you owe and the deadline to pay. In this example, Ann's Surf Shop owes $538.00 for this pay period (due June 3rd, 2021), but $876.00 in total.
Box C: Dunning Notice
You will ONLY see this box if you have an outstanding bill from the previous pay period, also known as a Balance Forward. If Hargray does not receive the payment by the date listed, you may experience a service interruption. In this case, Hargray would need to receive $338.00 from Ann's Surf Shop by May 26, 2021 to continue her service.
Box D: Payment Options
This box details your payment options: online or by mail. If you have trouble making your payment or have questions, feel free to call 1-888-904-5275.
If you choose to pay by mail, write the total amount of your payment in the “Amount Enclosed” box. You can also indicate if your address has changed. If you pay online, you can leave these boxes blank.
Box E: Overview of Payment Owed and Deadlines
Box E gives the most simplified view of the total payment owed and the deadline for payment. In this example, Ann owes $338.00 immediately (Balance Forward) and $538.00 (Current Charges) by June 3rd, 2021. The total amount of money outstanding that she owes to Hargray is $876.
Breakdown Page (Page 2+)
This box summarizes your total charges for each individual service. In this example, Ann's Surf Shop has a bundle that includes an internet plan (DATA), phone line (VOICE), and a cable tv package (VIDEO).
Box F: Account and Service Summary
This box summarizes your total charges for each individual service just for the current pay period. It does not reflect any Balance Forward or money owed from any previous bills. In this example, Ann's Surf Shop has a bundle that includes an internet plan (DATA), phone line (VOICE), and a cable tv package (VIDEO).
Recurring charges refer to the regular and continuous charges that Hargray issues month-to-month for your services. They are detailed in-depth in SECTION H: MONTHLY SERVICE CHARGES.
Other charges include one-time charges that include prorated service charges for a previous bill period,a bill for paper bills, late payment fees, and reconnect fees. Usage charges reflect long-distance charges based on the selected long-distance plan. Both are spelled out in SECTION I: ADDITIONAL SERVICE CHARGES.
Taxes and surcharges refer to local, regional, state, and federal charges associated with your service. They are covered in depth in SECTION J: TAXES AND FEES.
Box G: PAYMENTS AND ADJUSTMENTS
This section displays any payments or amounts owed from the previous bills. In this case, the business paid part of the previous balance ($300) on April 28, 2021. However, Ann still owes an outstanding balance, or Balance Forward, of $338 from a previous pay period or periods.
If your previous payments are all settled, the Balance Forward will be zero, and you do not need to pay off any charges from previous pay periods.
Box H: MONTHLY SERVICES CHARGES
This section displays any payments or the amount owed from the current month. NOTE - this section may extend across two columns on the page, or multiple pages in general. This section details the regularly occurring costs associated with each of your data/internet, telephone, and television services.
If you have questions about these charges, please contact us directly at www.hargray.com or call 1-877-HARGRAY (1-877-427-4729). Each package's bill items will vary depending on your current bundle.
Box I: ADDITIONAL SERVICE CHARGES
This section lists any services provided that are outside of the scope of your regular monthly package. In your Account and Service Summary section, these items are listed as other charges and usage charges.
In this example, Ann's Surf Shop has additional service charges for her phone, cable/video, and data/internet services. On her phone line, she incurred a usage fee of $7.98 for a long-distance phone charge.
She also obtained various other charges for late fees, restoration of services, and a paper bill fee.
Box J: TAXES AND FEES
This section details all local, regional, state, and federal taxes required by the government. It also includes any donations that you choose to make to Hargray's nonprofit Caring Coins. Customers donate by agreeing to round up their bill to the nearest dollar and donate the leftover change to the organization.
Box K: TOTAL DUE
This section reiterates the total amount that you owe Hargray for your services.
Your bill may also have a pro-rated page.
Box L: Additional Service Charges (Pro-rated Charges)
Prorated charges are calculated based on the service installation date through the first (or next) billing date. For instance, if you have a service installed on the 10th, and your billing date is on the 20th, prorated charges will reflect 10 days of service prior to that next bill date.
Any pro-rated charges will appear in the “Additional Service Charges” section.